Management Dilemmas and dealing with difficult conversations

Sharing dilemmas and challenges with other managers within the same organisation often helps to put things into perspective.

The success of this course is based on practical discussions, activities and techniques on how to work through solutions to your own dilemmas.

This one day course explores the Why, What and How of managing a variety of challenging situations or dilemmas at work. Aimed at people managers and Team Leaders looking for practical tools, techniques and models to use to avoid and manage difficult situations and dilemmas when they occur. The course also provides practical techniques in how to manage challenge conversations using a structured and clear approach.

By the end of this course managers will:

  • Understand the reasons why dilemmas and challenges occur and how to avoid.

  • Learn the psychology of workplace behaviour and how to manage these situations.

  • Learn how to communication in a way which avoids the parent – child dynamic

  • ​Learn how to manage a variety of difficult situations using practical models, tools and techniques

  • Have practiced skills in small, discreet groups

Very interactive and kept everyone engaged. Sue also gave some very good ideas on how to deal with specific dilemmas
It gave me a firmer understanding of how to handle a variety of different situations
 Got straight to the point and moved at an appropriate pace – I was looking for tools to help with challenges / dilemmas that are pending and this has helped me to consider whether my approach is appropriate and other ways of getting the best out of a situation – Win-Win!

Take a look at an example of our Training Courses